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Thread Statistics | Show CCP posts - 24 post(s) |
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CCP Sputnik
C C P
C C P Alliance
41
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Posted - 2012.04.24 14:00:00 -
[1] - Quote
Koban Agalder wrote:After today DT I tried to launch the game, launcher succesfully started and after that I've clicked play and got BSoD (blue screen of death). After my machine restarted I started getting crash info whenever i tried to start EvE launcher. I've run repair tool but that didn't fix the problem. In the attachement there is a error message I continue to get whenever I try to launch the game. Here's what do i got: http://pastebin.com/xrHxi321
It seems like your launcher cache got corrupted.
To fix this, close the Launcher and delete the cache Directory under launcher inside your client install directory (default: C:\Program Files (x86)\CCP\EVE).
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
41
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Posted - 2012.04.24 14:08:00 -
[2] - Quote
lotek cranium wrote:The program or part '\\??D:\Program Files (x86)\CCP\EVE\launcher.exe
can not be started due to incompatabillity with windows 64 bit versions.
Contact your sofwaresupplier for a 64 bit version. (free translation)
Anyone?
Please try to run the repair.exe, you can find it in your client install directory (default: C:\Program Files (x86)\CCP\EVE).
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
41
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Posted - 2012.04.24 14:10:00 -
[3] - Quote
Suiverd wrote:afte rthe patch i cant open the game. geting a error saying : program to big to fit in memory.. any help? i have 1 tera HD and 4g ram..
Do you by any chance have the possibility to upload a screen shot of this error message somewhere so I can take a closer look at it?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 15:03:00 -
[4] - Quote
stoicfaux wrote:Had the launcher fail with: AttributeError: InstallDirectX instance has no attribute 'progress'
The game started (but I didn't undock or do any real testing.) I mention it because a directX install error could be highly amusing en masse.
I will take a look at this.
However you do not have to worry, we run the DirectX install mostly as a precaution to make sure you definitely have the right version installed, EVE would fail to start without the correct version.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 15:05:00 -
[5] - Quote
Deterro wrote:For one of my computers (Win 7-64, like my other one), there is no map window (when you open the map), no system info (i.e. "Jita 1.0 > Constellation > Region" etc), and also when I set a destination, it doesn't show up under the system info like it normally does. I cleared my cache, relogged, still not working. The other PC works fine.
Also, someone else mentioned the % readout change... I don't like it either, the old one was better.
Could you please open the map on the machine and hit F12 -> Report Bug, this will collect all the necessary logs to investigate this issue.
Please try to put in as many informations as possible into the Bug Report.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 15:05:00 -
[6] - Quote
Eli Williams wrote:Congrats, I only get 8.62 MB of the 292.76 MB downloaded before it stops.
You can petition it and wait over a week for a reply, which will just be a copy paste of everything you've already tried from this forum.
Or you can wait until someone you really trust comes online, downloads and installs the patch, then exports it, uploads it somewhere and gives you the URL to it. Then you can manually download, import and install patch with no problems what so every. I'm having to do this option again and hope that a trusted corp mate helps me out - cause I'm not downloading just anyone's upload as it'll probably have a trojan in there.
Or re-download the full offline installer every patch day, because that NEVER gets old CCP, just give us an official patch file URL to manually download and import when the launcher WONT work.
Or you can take a look here.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 15:12:00 -
[7] - Quote
Atillanz wrote:Hi,
Can't get the patch to update, running PC with Win 7 -64 bit. Never had a problem before.
1st msg An error occured while applying the patch the laucher will now try to apply the patch with raised privileges.
2nd msg is Unable to apply patch. Restart and try again.
Have cleared the cache several times and restarted. No improvement.
Applypatch.exe:
Traceback (most recent call last):
File "lib\logging\http.pyc", line 150, in run
File "httplib.pyc", line 1097, in getreply
File "httplib.pyc", line 1025, in getresponse
File "httplib.pyc", line 401, in begin
File "httplib.pyc", line 359, in _read_status
File "socket.pyc", line 428, in readline
timeout: timed out
...
Are you getting the same result when running the repair tool?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 15:17:00 -
[8] - Quote
Miang Hawwa wrote:I can not apply this patch. Says the patch could not be applied and the updater advises me to restart my computer. When I restart, the same message appears again. Tried to use the repair tool but the repair log shows constant messages like this: Quote:Warning: failed to add block - (-1598446932, '\xdbX\x85\xcc\x9a\xf7\xdd\xb3(\x96S\xeb>\x9agy')
Warning: failed to add block - (-1396426347, 'xa\x17\xdek\x9cn\x9b\x80\x9dc\r/\xd7\xbe\xce')
Warning: failed to add block - (-685092170, '\xab@\\y\x90n\x93\xcf\x9d\x7f\x91\x1fu\x8f\x96\x81')
Warning: failed to add block - (1691742189, '\xd1\xc8\xb8:S\x87\xa7@O\x8d\xe6\xe2\xaao\xf5`')
Warning: failed to add block - (-847213410, 'Na>]D\xc2\x94F}O\xa7\x1d\x90\xff\xe2\xd2')
Warning: failed to add block - (1215227915, ']\x985"\xbe\x93\x18\x88i\xdd\xdfn@\x87\xc1\x87')
Warning: failed to add block - (1628328069, '\xae;\\\xdbh\xda\xd0c\xec\x89\x180\xdb\xd9\xbd\xd8')
Warning: failed to add block - (224639427, 'e\xae\xc2-\x10\x87z\x89\xbd\x07\xa6\xf5\xd2\xef\x07I')
Warning: failed to add block - (350349312, '\xd8\xd5\xfa\x05\xc3\x88\xf6\xdeo]\xac&\x0f\xfe
Can you check if you in Windows Task Manager if there is an ExeFile.exe running on your machine? If you are using Windows Vista or 7 please try to run the repair tool as Administrator.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 15:21:00 -
[9] - Quote
yummiemummy cadness wrote:Simon Charante wrote:for the love of god fix the launcher! is the third time i gotta spend hours trying to figure out how to run the game. launcher wont update still same issue with me as the one with crucible 1.6. double click eve, starts the update window which magically disappear at 3/7. repair wont help, go to launcher cache and run launcher_installer_whatever wont help neither, saying i got incomplete or damaged media.
please STOP WASTING MY TIME. I cant cope with this every time you release an update. at least make a freaking way to dl the parts I need without downloading the whole client. Again i get this to got told to run repair dos same a luncher stops at 3/7
Do you have any chance to check your launcher.log for errors? (default location is: C:\Program Files (x86)\CCP\EVE\launcher\cache\launcher.log).
Additionally you can find manual patches in this thread.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 16:04:00 -
[10] - Quote
Will forward this to CCP Mandrake.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 19:14:00 -
[11] - Quote
If you are experiencing Issues with the Launcher not starting up correctly you should first try the following workarounds (this is covering multiple issues start from the top down and only try the next workaround after you have tried to start the Launcher and Game):
- Close the Launcher if it is still running, delete the cache Directory under launcher inside your client install directory (default: C:\Program Files (x86)\CCP\EVE) and try starting the Launcher again
- Try running the Client Repair Tool.
- Check if an alternate way of patching works for you.
We are working on a new version of the Launcher which should be released tomorrow.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 20:14:00 -
[12] - Quote
Katsuo Nuruodo wrote:The launcher will not launch. When I click on it, the launcher does not appear on screen, and, by watching the task manager, the process runs for about 30 seconds then goes away.
I ran the repair tool, and it downloaded some files(I'm assuming that's the update), but the launcher will still not open.
I tried rebooting my computer. I am using Vista 64. The launcher and eve client were working fine last night, before the patch.
I was only able to launch eve by running the "Exefile.exe" in the bin folder of my eve installation.
Zerdd wrote:Frenae wrote:During update it shows this error message
An error occured while applying patch, the launcher will now try to apply the patch safely with raised privilages.
After approval it shows another error message, this time it is
Unable to install patch
It is recommended that you restart your computer and than run the EVE Online launcher again.
Win7 64bit and yes, I restarted PC which didnt help and yes, I ran it under admin.
Have you guys seen my post?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 20:22:00 -
[13] - Quote
Inegma wrote:Deleting the cache directory did not work, same issue apeared again (progress bar showing for a few seconds after launch, then nothing).
I did however run the file 'updater.exe' inside the cache folder, and after that everything works as it should.
Thank you very much, I updated my post.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 21:01:00 -
[14] - Quote
Speer wrote:Tried all these.
Launcher now says the game is ready to play, but exefile.exe just hangs and needs to be killed under the task manager.
I get the splash screen and then nada. Just exefile doing nothing in the background. That issue right there raises the issue of not being able to patch manually as I don't know what previous version I had.
Repair errs out every time, so that's not helpful either. :(
Win 7 64 bit user.
Have you tried running C:\Program Files (x86)\CCP\EVE\bin\DirectX\DXSETUP.exe ?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 21:21:00 -
[15] - Quote
Kyoko Sakoda wrote:Now downloading the full client. None of the above workarounds have worked for me. I have tried running everything as Administrator and have also turned off ESET NOD32. This is quite troubling.
What exactly is the issue you are encountering?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
42
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Posted - 2012.04.24 21:42:00 -
[16] - Quote
Speer wrote:Just did. Same behavior as before.
Super, duper, 100% busted. :(
The only other thing I can think of at the moment:
Delete C:\Program Files (x86)\CCP\EVE\common.ini and restart the Launcher
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
43
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Posted - 2012.04.24 22:29:00 -
[17] - Quote
Speer wrote:I've got the login screen up now. Thanks. :)
Process followed:
1. Rename common.ini to common_old.ini
2. Run launcher, launcher tries to run exefile --> exefile errs out because common.ini is missing, asks me to perform repair.
3. Ran repair, repair errs out, but still replaces common.ini (luckily)
4. Run launcher, launcher succesfully launches exefile.
Thank you very much, added a new update to my initial post..
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
43
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Posted - 2012.04.24 22:32:00 -
[18] - Quote
Tara Nighthawk wrote:Thanks guys. Latest update - EVE Client on Mac completely screwed - as usual. Naturally there isn't a 'Repair.exe' so the installation is totally stuffed. Wish I had not paid another subscription yesterday - what a ripoff. So now what? Use my entire monthly download quota (and probably take a month to download it) and download the whole thing again - just because you can never, ever, get an upgrade to work properly. Good night. Tomorrow I will decide whether to spend hours re-downloading or just skip it and erase the lot. 
Please take a look at my reply in the Mac specific issue thread.
CCP Sputnik | Software Engineer |
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